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I cannot enter the game.

2017 05 05 [GMT]

Q: I cannot enter the game.

A: The game might currently be under scheduled maintenance which usually lasts around 30 minutes. If you are still unable to log into the game after waiting, please submit a ticket to us with the following information: 

1. What does the frozen screen look like? Is there any error message? Please send a screenshot. 

2. Your location. 

3. Your phone model and system version.

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