2017 05 05 [GMT]
Q: I cannot enter the game.
A: The game might currently be under scheduled maintenance which usually lasts around 30 minutes. If you are still unable to log into the game after waiting, please submit a ticket to us with the following information:
1. What does the frozen screen look like? Is there any error message? Please send a screenshot.
2. Your location.
3. Your phone model and system version.
Enter the email address you used when you signed up and and we'll send you instructions to reset your password.